Rectifying waste activities early on in a start-up.
Sector: Healthcare & Pharmacy Services: Growth Strategy | Demand Planning | Decision Analytics Timescale: 20 weeks
A start-up within the medical technology industry were repeatedly missing the cut-off on returns process, resulting in being issued fines by a governing body.
They came to us for supply chain consultancy, to redesign the end-to-end supply chain, minimising the number of “touch-points” involved in their delivery and returns processes.
Being a medical device start-up, we worked first-hand with their customers to understand their experience of the product.
We collected data on each element of the supply chain, timing any activities where no data had been captured before. Visualising the entire process, we were able to identify redundant activities and highlight key opportunities to improve on time, cost, or quality.
The most obvious source for improvement being returns which required five different internal departments to physically intercept the item and more to systematically log details in order to complete its return process.
In collaboration with stakeholders’ ideas, multiple business cases were produced proposing quantifiable options aligned with business objectives, for senior management to make informed decisions on the future supply chain structure.
The senior management were enabled to make an informed decision easier in light of the data collected and analysed.
Their new ways of working showed an overall improvement in customer experience, the streamlined process saved employee time and cut costs of which could be reassigned to further help retain their customer base.